changed the account to unverified

  • Last Post 21 November 2017
hicham d. posted this 18 November 2017

so my account was verified  and i had it since 2009  then few days ago i did choose fbs.com to withdraw some funds

i got it in my okpay when i did log in i was surprised they changed the account to unverified and they asking me to send new documents

so i did send documents again  and to my surprise they again sent to me a list of documents 

required they wants me to send it by registred mail  

1 2 notarized id proofs

2 2 reference letter from other companies 

3 employment proofs 

and many others requirements 

the money is in my okpay and they wil not let me withraw it or transfer it 

i feel like i got scammed by them 

i did write this post in severl other forums 

i did promise to continue till i make damage worth more than the money they stole from me


Order By: Standard | Newest | Votes
OKPAY Admin posted this 20 November 2017

Dear hicham d.,
We are sorry to hear that and we hope that you will accept our apologies.
Your issue is being resolved in the following request: https://support.okpay.com/en/account/ticket/SR17110032253
Verification requirements have been changed due to the last updates https://www.okpay.com/gb-en/company/news/okpay-has-been-acquired-by-mayzus/ . Now we can provide financial services only to verified users.
If you have no opportunity to undergo the verification procedure, we can transfer your funds to Perfect Money or Bitcoin. Please provide us with your Perfect Money Account or Bitcoin address in the ticket 
Sincerely yours,

hicham d. posted this 21 November 2017

thanks for your reply  just to let you know 

i was offered some resolution  but the problem is i sent a message since yesterday to the support even thought between the business hours but still no answer until now.


OKPAY Admin posted this 21 November 2017

Dear hicham d. ,
We apologize for the delay in replies due to the high workload.
Funds have been transferred.
Sincerely yours,