OkPay

SOo this is how okay pay work?

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  • Last Post 09 November 2017
Darlington K. posted this 08 November 2017

when I first send my documents they told me to send higher resolution , then i did send them the very same documents with high qaulity now they send me this message

 

Dear Darlington *******, thank you for your cooperation.

Please note that your address document is issued on different name. Please provide a scan/photo of a recent paper copy of your address proof document (issued not more than 2 months ago). The image must be in high resolution, color, and full size (without cropped edges).
We accept legal and traceable documents such as a stamped bank statement, a paper utility bill, or a residence certificate featuring your full name and residential address. Any type of electronic documents such as electronic bill or electronic statement received via email, PO box addresses as well as screenshots CANNOT be accepted.
For reference see the sample:
http://download.okpay.com/support/img/scan_sample_statement.png

Sincerely yours,
OKPAY Team

 

okpay support team is very rude , i waited more than 1 week to get that disappointing message. So i have to own evrything in my name just because companies like okpay want exactly documents with same name and surname? same surname and diff names make things tht difficult? its better to ask for a copy of id for the person whose name is on bill utility thn to rule out verification.

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OKPAY Admin posted this 08 November 2017

Darlington,
We are sorry for the delay in the verification process.
We understand how annoying this must be. 
It was our manager's fault that you were not informed straight away that your address document doesn't meet our requirements.
Please accept our apologies once again and provide us with the address document issued on your name (utility bill, bank statement, address certificate, rent agreement). Please let us know when you upload an another adress document and we will review your ticket out of the queue.
If you only receive your bills or account statements electronically, we offer video call via the Skype software as an alternative method of verifying your identity and address. You'll have to print your electronic document and present its printed copy during video verification. It is also necessary that a webcam with good resolution is installed at your end. Our Skype contact for video verification is "moneypoloverification". We are online Mon - Fri 10:00 - 17:00 GTM+1. Please send us your email address in a Skype message and we will contact you as soon as possible.
Hope for your understanding 

 

 

Darlington K. posted this 09 November 2017

hello admin , thank you for your kindness . kindly check my documents that I updated a few minutes ago.

OKPAY Admin posted this 09 November 2017

Dear Darlington K.,
Thank you for provided documents.
Your account is verified.
Feel free to contact us in case of any other questions.


 

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