when I first send my documents they told me to send higher resolution , then i did send them the very same documents with high qaulity now they send me this message
Dear Darlington *******, thank you for your cooperation.
Please note that your address document is issued on different name. Please provide a scan/photo of a recent paper copy of your address proof document (issued not more than 2 months ago). The image must be in high resolution, color, and full size (without cropped edges).
We accept legal and traceable documents such as a stamped bank statement, a paper utility bill, or a residence certificate featuring your full name and residential address. Any type of electronic documents such as electronic bill or electronic statement received via email, PO box addresses as well as screenshots CANNOT be accepted.
For reference see the sample:
okpay support team is very rude , i waited more than 1 week to get that disappointing message. So i have to own evrything in my name just because companies like okpay want exactly documents with same name and surname? same surname and diff names make things tht difficult? its better to ask for a copy of id for the person whose name is on bill utility thn to rule out verification.