please respond to my verification quest , since 29 october m not verified yet , I uploaded documents you requested ticket ID SR17100029455 . thank you in advance
Slow verification proccess
- 89 Views
- Last Post 08 November 2017
Dear Darlington K. ,
We are sorry for the delay in the verification process.
We understand how annoying this must be.
It was our manager's fault that you were not informed straight away that your address document doesn't meet our requirements.
Please accept our apologies once again and provide us with the address document issued on your name (utility bill, bank statement, address certificate, rent agreement). Please let us know when you upload an another adress document and we will review your ticket out of the queue.
If you only receive your bills or account statements electronically, we offer video call via the Skype software as an alternative method of verifying your identity and address. You'll have to print your electronic document and present its printed copy during video verification. It is also necessary that a webcam with good resolution is installed at your end. Our Skype contact for video verification is "moneypoloverification". We are online Mon - Fri 10:00 - 17:00 GTM+1. Please send us your email address in a Skype message and we will contact you as soon as possible.
Hope for your understanding
This is an unpleasant situation.
And I'm lucky, my account was verified within 1 day!
Thank you, Admin
- All Categories
- Help: Get to know the specifics and features of OKPAY
- Tips: Learn a growing collection of articles from the Community
- News & Social: Meet the Community Sit back, relax & get to know other members
- Local Forums