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Account not yet verified

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  • Last Post 2 weeks ago
Marcio S. posted this 2 weeks ago

Hello, on 12/31/2017, I sent my proof of address which was a scanned telephone bill and so far my account has not yet been verified, so I wonder what happened?

OKPAY Admin posted this 2 weeks ago

Dear Marcio S. ,
The problem is that 'Ticket SR17090018309 was Closed at 04/01/2018 02:51 by Marcio S."
You closed your request yourself, so our managers have no opportunity to check your documents.
We forwarded your ticket to our support team. Please wait for an answer.
Please do not rewrite your ticket and do not add new messages to your ticket, because your ticket updates and then you have to wait another time.
Thank you for understanding. 

 

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